e-Grievance Redressal System

How It Works ?
  • If you have any complaints related to the schemes mentioned in left, then dial 155335 from your mobile/Telephone
  • Call Center Executive will receive your complaint and will registered the complaint then you will be provided with a ticket number
  • System will forward your complaint to respective Officer for action. Also a copy will be sent to Higher Official.
  • After verification officers updates the status in sanjog Helpline. Call to call center or access to website to know the complaint status.
To Know Your Grievance Status Please enter Your Ticket Number
Post Your Grievance through

Email: grievance.sanjoghelpline [at] gmail [dot] com

How it Works

Citizen calls to Sanjog Helpline via toll free number (155335) or send email or letter to register their Grievances. Call Center Executive (CCE) sitting at Sanjog helpline receives the call / email / letter and registers the grievance on the system. On registration an SMS is sent to the Action Taking Authority as instant Information. Also Action Taking Authority gets a consolidated for his/her area on received grievance with a copy to his/her Higher Authority. Receiving Authority takes action within the stipulated time period and updates the status either logging into the Sanjog helpline website or by calling the same toll free number against the Ticket Number. If grievance is not resolved within the stipulated time provided, then grievance is escalated via email to the Higher Authority to take action on the same. A consolidated report is sent via email to the concern department at the end of the day for the reference.