Shri Naveen Patnaik
Hon'ble Chief Minister
e-Grievance Redressal System
Email: grievance.sanjoghelpline [at] gmail [dot] com
Citizen calls to Sanjog Helpline via toll free number (155335) or send email or letter to register their Grievances.
Call Center Executive (CCE) sitting at Sanjog helpline receives the call / email / letter and registers the grievance on the system.
On registration an SMS is sent to the Action Taking Authority as instant Information. Also Action Taking Authority gets a consolidated
for his/her area on received grievance with a copy to his/her Higher Authority. Receiving Authority takes action within the stipulated
time period and updates the status either logging into the Sanjog helpline website or by calling the same toll free number against the
Ticket Number. If grievance is not resolved within the stipulated time provided, then grievance is escalated via email to the
Higher Authority to take action on the same. A consolidated report is sent via email to the concern department at the end of the
day for the reference.