Shri Naveen Patnaik
Hon'ble Chief Minister
e-Grievance Redressal System
Email: grievance.sanjoghelpline [at] gmail [dot] com
Sanjog Helpline (sanjoghelpline.odisha.gov.in) is the Orissa State Call Center for the citizens accessed through a
Toll Free Number 155335 for any complint related to Orissa Government operated Scehemes.
Objective: Sanjog Helpline Objective is to make the Rural Orissa citizen’s grievance resolved process through a single
window and a central grievance redressal system with a faster disposal of grievance. Sanjog Helpline meets objective
with the following features
Brief Description: Sanjog Helpline receives the complaints on different government schemes through its 9AM to 5PM Call Centre
which translates the Grievance of a common citizen into the computer. The built in intelligent system ensures that the grievance is
disposed by the use of ICT which automatically tracks and pursues the status of grievance with the action taking authority.
To dispose a particular complaint, only the concerned official can update the database either through return SMS, email or from
the web portal. If no action is initiated by the concerned official, the ICT tool automatically escalates the complaint to the higher
Action taking Authorities. Sanjoghelpline.in has built in MIS for administrators to identify the performance of their offices and officers
there in for taking preventive actions.